What does the term "verbatim" refer to in the context of Comms. Mining?

In the context of Comms. Mining, the term "verbatim" specifically pertains to individual communications within a dataset. This means that verbatim data includes the exact text or content of messages, comments, or any written exchanges without any alteration or summarization. This raw data is crucial for mining insights, understanding user sentiments, and analyzing the context of discussions in their original form.

Utilizing verbatim communication allows organizations to capture the nuances of language, tone, and sentiment that may be lost in summarized data. It enables a deep dive into the actual words used by individuals, which can reveal valuable information and trends that help in decision-making and enhancing strategies. Other options, while relevant in their own contexts, do not directly reflect the essence of verbatim communication in Comms. Mining.