What do QoS Based Alerts track?

QoS Based Alerts specifically focus on monitoring changes in Quality of Service scores, particularly for high-risk customers. The significance of this answer lies in how Quality of Service (QoS) pertains to the overall experience and satisfaction of customers with the service provided. Tracking these scores helps organizations identify potential issues or declines in service quality that could negatively affect customer retention and satisfaction. By highlighting changes in QoS scores, organizations can take proactive measures to address concerns before they escalate, thus delivering better service and improving customer outcomes.

The other options, while related to aspects of customer experience or operational efficiency, do not align with the specific intent of QoS Based Alerts. For example, customer engagement statistics focus more on how customers interact with services rather than the quality of those services. Errors in task execution, although important, are more about operational functionality than the holistic view offered by QoS metrics. General communication trends across departments deal with internal communications and do not directly pertain to customer-related service quality measurements.